Impressed with Lexus Customer Service!!

I am too particular? In a word, yes. When I had taken my car to RAPT the day after delivery, we noticed that the front bumper cover seemed to flex more than it should. So of course I immediately drove to the dealership and - uh- ok - complained.

When I dropped the car off on Saturday so they could program the new remote engine starter remote, I left it with them overnight so they could look into this bumper cover issue.  And boy did they actually go to the trouble of checking to make sure there was absolutely nothing wrong with the car (i.e. some prior damage that might explain why the bumper cover seemed loose.)!!

Ok, it might be a bit dirty there but hopefully they at least wiped it clean. But it was nice gesture to not only take photos to show me what they did and the lack of damage, but also to do this all for NO CHARGE! Of course I'm VERY happy with this level of attention!

You can see the millimeter wave radar unit there between the horns...

Nothing a nice steam clean couldn't fix I think...

Interesting how thick that bumper beam is.

All put back together nicely...

There were some other photos that showed the integrity of the bumper support (a photo taken from the side) but as these photos were emailed to me by Ishikawa-san, I can't complain.

Oh, and after this they washed the car as well, was nice as it had picked up some dust.  Although another benefit to this was, even though I told them not to worry about it, they cleaned up that excess wax that I had found in the crevices...

In any case, I'm relieved and very happy. However there was ONE MORE item I was having done to the car, as I'll explain in my next post.